Responsible Gambling

At Gambino we take responsible play seriously. We want every session to be enjoyable and under your control, so we encourage practical steps and awareness to keep gaming safe. This page explains our approach and offers tips you can use right away to manage time, money and behaviour.

Player protection principles

We believe in transparent, player-focused protection: giving clear information, promoting sensible limits and supporting anyone who feels their play is becoming a problem. We support informed choices and respectful handling of requests related to account use.

Activity-control tools

If you feel you need more control, consider tools and actions you can use now: set personal spending budgets, enable device-level purchase controls, use break reminders, and keep payment details out of quick-access storage. If you want help adjusting how you use the service, contact our support team through the in-app help centre.

Deposit and spending limits

We recommend deciding on firm daily, weekly and monthly budgets before you play. Treat purchases as optional entertainment spending and review your activity regularly. Use your bank, card issuer or device settings to block or limit purchases if you prefer external controls.

Loss limits and money management

Set loss limits that you are comfortable with and stick to them. Avoid chasing losses and view each session as entertainment rather than a way to make money. Keeping a simple log of spend and time can help you recognise patterns and stay within limits.

Time limits and breaks

Use session timers or alarms to limit play duration. Regular breaks help keep perspective - try short pauses after set periods or full-day breaks if you notice late or prolonged sessions. Consider scheduling non-gaming activities to balance leisure time.

Self-exclusion and account breaks

If you need a longer break, you can request an account pause via our support channels in the app. We will work with you to apply reasonable restrictions where possible. For complete cessation, consider removing payment details from your device and taking extended breaks from the service.

Signs of problematic behaviour

Look out for: increasing money or time spent, difficulty stopping, borrowing to play, neglecting responsibilities, or gaming causing stress or relationship issues. If you notice these signs in yourself or someone close to you, act early.

Practical tips for staying in control

Decide a budget before you start, set timers, avoid gaming when stressed or tired, never chase losses, and limit stored payment methods. Talk to a trusted friend about your play and be honest about how it affects daily life.

Professional help and support

If you need specialised assistance, seek local professional support or health services. Search for recognised gambling support organisations or helplines in your area for confidential advice and treatment options. If you feel at risk, contact local emergency or health services immediately.